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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Development of help-desk ticket management system
 Verner, Jan ; Šlajchrt, Zbyněk (advisor) ; Sajal, Martin (referee)
The main goal of this thesis is to develop a new help-desk ticket management system for the Etnetera Company. The chosen platform is Java. A secondary objective is to test a suitability of using a rule engine system for this type of applications. The first part of the thesis contains a theoretical introduction to business rule systems, which is followed by a part evaluating and presenting in a detail three such systems. The chosen system used for the implementation is JBoss Drools. A project environment, description of the current situation and reasons for the development of the new system are listed in the next part. The following chapter deals with the analysis of the requirements and the next-to-last chapter describes the design and implementation of the new system. The last chapter contains documentation. The main benefit of the work is a newly developed system that optimally supports the process of processing a request and other related processes at the Etnetera Company, thereby reducing the amount of unnecessary administrative work. Another benefit is a practical demonstration and deployment of business rule system for developing similar applications.
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Design of Business Rule Engine solution
 Zaplatílek, Jakub ; Stanovská, Iva (advisor) ; Komárek, Jiří (referee)
This diploma thesis defines the issue of Business Rule Approach and the technological aspects connected. The aim is to enclose this relatively new topic to the leader. This paper includes the essential techniques and recommendations for rule approach. The thesis includes basic definition of important terms and theoretical overview of used technology. Important point is to highlight the main benefits for a business people that come up from implementing rule based system into the company's information system. The part of this paper is exploring dependencies between business rules, processes and workflows. There are two classic ways to analyze and design information systems -- structure based and object based. According to business needs the new way arises -- the business rule approach. The practical part include concept of functional specification of an application using a module for analyzing a evaluating business rules. The basic policies how the Rule Engines are implemented into the information systems are specified in the technological chapter along with description. There are also elementary operations which can one do with the rules. In one part of the thesis is a description of an software tool developed by company named ILOG. It is called JRules and it provide a full-fledged tool by which you can design, develop, implement and test whole scale business rule projects.
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